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Our customers can exchange the products free of charge within 30 days of the order being delivered.


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The customer can exchange any unworn product within 30 days of the order being delivered.

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In order to exchange the product, the customer is asked to fill in the online form, shown as below. Customer does not have to enclose this document with the exchange.

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Parcel will be collected by the courier within 2 working days. Transportation cost is covered by the seller.

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Upon receiving the parcel at the Logistics Centre, immediate shipment of the exchange product will be made.

To find out more about exchange policy, please go to terms & conditions.

Fields marked with an * are mandatory

Complaint details


Info about complaint product


Delivery address


Another delivery address

Wittchen S.A., Palmiry, ul. Gdańska 60, 05-152 Czosnów, e-mail: esklep@wittchen.com (hereinafter referred to as the Company) is the controller of the personal data. The Company will process the personal data for the purpose of examining a complaint, based on Article 6(1)(b) and (c) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR). The personal data may be disclosed to the Company’s employees or partners, and to parties assisting the Company as part of the commissioned services and according to the concluded data processing agreements, and to entities authorised under the law. The personal data will be processed for the above-mentioned purpose until the complaint has been examined and will be stored according to the periods stipulated by the laws. Every individual has a right to access, rectify, erase, restrict processing, object to processing as well as a right to data portability and to withdraw the consent at any time, and such withdrawal will not affect the lawfulness of processing based on consent before its withdrawal. The data subject has a right to lodge a complaint with the President of the Office for the Protection of Personal Data (Urząd Ochrony Danych Osobowych) if he/she believes that the processing of his/her personal data violates the provisions of GDPR. The personal data is provided on a voluntary basis.